RMA Request

Request an RMA Number

(For Service/Repair)

All products shipped to Mountain High for routine service, repair, or inspection must be issued an RMA (return merchandise authorization) number before being sent in.

RMA Service Request Form

Complete this form to receive an RMA number for product service/repair.

This form is NOT intended for product returns/refunds. For product returns, please contact us.

Comments

This field is for validation purposes and should be left unchanged.

1) Your Information

Company Name (if applicable)

Name(Required)

First Last

Email(Required)

Phone(Required)

Company Name (Billing)

Billing Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Ship to a different address?

Yes

Company Name for Ship-to Address (Optional)

Shipping Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

2) Your Product Information

Products to be Sent In

Please list the product(s) which you'd like to send in, with the model number and serial number. (To the best of your ability.)

Requested Format:
Product, Model Number, Serial Number, Reason for Service (Description of Issue, Needed Service or Upgrade)

Example:
EDS 02D2, 2G, 54321, Routine inspection
Regulator, XCP 1P, 1004-0001, Leaking

Products to Be Sent In(Required)

Do you require a certificate of compliance? (C of C) | ($25 per certificate)(Required)

Yes

Additional Information (Optional)

CAPTCHA

Locating Serial Numbers

Regulators

The serial number for a regulator is typically found on the side of the regulator, inscribed along its circumference.

EDSs

The serial number for an EDS will be found in different locations, based on the model. It may appear on the front of the device (as pictured) or be found inside the battery compartment.