Recommended Routine Service
(For Portable EDS Devices and Regulators)
To provide our customers with the finest product experience, we suggest all customers send in their portable EDS units and pressure regulators for regular maintenance.
Service Your Portable EDS (and Regulators) Every Two Years
Even though your Pulse-demand™ unit will generally let you know if there is a problem, it should be sent in on a regular basis for performance inspection and service. We recommend that a routine service of your portable Pulse-demand™ unit(s) and portable pressure regulator be accomplished once every two years (biennially.) At this same time we will also perform any firmware or hardware upgrades that your unit may require.
What is Done to Your Equipment
From time to time we make engineering improvements during our production. These improvements may include changes to hardware or firmware or both. This is our way of passing on our latest improvements to you. Also routine service parts such as seals, seats, O-rings and filters are inspected and replaced. Your EDS unit(s) and regulator(s) are thoroughly inspected and tested on our ATP test set to ensure they are operating to specified standards. This will help to ensure your system is operating properly and upgraded to the latest specifications.
Cost
As of 1 January 2022, the cost for this service is US $125.00 for the EDS unit and $75.00 for the pressure regulator, plus shipping. This includes all firmware and hardware upgrades as well as routine service parts. Any other parts replaced due to damage in the field is subject to an additional charge.
Turnaround Time
RMA
Once we receive your RMA request, you should hear from us quickly. If you don’t receive an RMA number within 2 business days, contact us.
Service
For service and repair, expect the turnaround time to be between 10 to 14 working days after receipt of your unit.
Important
* No items are accepted without an RMA number.
* We are only equipped to service and repair Mountain High equipment.
Legacy EDS Units
We can service earlier (legacy) models such as the EDS-D1 and EDS-D1a. However, service parts are limited on these models.
Push Button Switch
Push Button SwitchWe are no longer able to source the needed hardware to service push-button switches on legacy EDS devices. While currently we still have parts on hand to service push-button EDS devices, once these parts are depleted we will no longer be able to service these models. Additionally, because the EDS-2G model (with rotary switch) is significantly different in its design and assembly from earlier push-button models, it is not possible to convert a push-button unit to utilize a rotary switch.